Return and Refund Policy

Simple Returns & Refunds at Raeva Melbourne

We want you to love your Raeva Melbourne purchases! If your order is delivered with a defect or does not match the product details, we will gladly refund your purchase price. However, shipping costs and fees are non-refundable. Please note that you will be responsible for covering the cost of returning the item to us.

Return Window:

You have 30 calendar days from the date of delivery to return an item.

Condition of Returned Items:

• Items must be unworn, unwashed, and with original tags attached.
• Items must be in the original packaging.
• You have to contacting us on the return and refund time from our policy.
• You must include your receipt or proof of purchase.
• Your purchase was delivered with wrong size by our store or Supplier Warehouse.
• Your purchase was delivered with defect.
• Your purchase was delivered out of Items details from the products page from our store.

Defective Products:

If you receive a defective item, please email us at raevafashion@mail.com with a photo and video clearly showing the defect. Our quality team will review it promptly.

Processing Your Return:

Once we receive your returned item, we'll inspect it and notify you by email within a reasonable timeframe.

• If your return is approved, we'll initiate a refund to your original payment method.
• Please note: shipping costs and any fees at the checkout are non-refundable and will be deducted from your refund amount.

Refund Timing:

The time it takes to receive your refund depends on your bank or credit card issuer's policies.

Questions? We're Here to Help!

If you have any questions about our return and refund policy, please don't hesitate to contact us at raevafashion@mail.com.

Improvements:

• Clearer Title: Changed "Return & Refund Policy" to "Simple Returns & Refunds at Raeva Melbourne" for a more customer-friendly tone.
• Improved Organization: Reorganized sections for better readability.
• Stronger Verbs: Used stronger verbs like "love" and "hassle-free" to create a positive experience.
• Customer Focus: Used more customer-centric language throughout.
• Removed Unnecessary Repetition: Eliminated redundant information.
• Concise and Informative: Maintained all important details while keeping the policy concise.

Return Policy Exceptions:

We do not accept returns for reasons that are superficial, unwarranted, without valid cause, or intended to harm the company. Each product page provides a detailed product description, and if an item does not match its description, we will issue a refund. However, if the product is delivered exactly as described, we do not offer refunds.

Before making a purchase, we encourage you to contact us if you have any questions about product details to ensure it meets your expectations.

Thank you for shopping with Raeva Melbourne!